Note: The HTML Knowledge Base requires the Cireson Analyst Portal/Self-Service Portal to be installed first. Instructions on how to install the portals. Overview of HTML Knowledge Base The Cireson HTML Knowledge Base is a replacement for the out of the box RTF-formatted knowledge base in SCSM. Using HTML is more ideal because of the following [...]
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HTML Knowledge Base Installation Instructions
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Self-Service Portal and Analyst Portal v2 Installation Instructions
The Cireson Portal is one portal web site containing both the Self-Service Portal and the Analyst Portal as well as other optional, add-on products such as the HTML Knowledge Base. The user experience is controlled by which license(s) you have installed and whether or not the user is in the “Analysts” group in AD. This [...]
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Three Letter Codes for Regional Date/Time Settings
Culture Code Windows Three Letter Name Display Name af AFK Afrikaans af-ZA AFK Afrikaans (South Africa) am AMH Amharic am-ET AMH Amharic (Ethiopia) ar ARA Arabic ar-AE ARU Arabic (U.A.E.) ar-BH ARH Arabic (Bahrain) ar-DZ ARG Arabic (Algeria) ar-EG ARE Arabic (Egypt) ar-IQ ARI Arabic (Iraq) ar-JO ARJ Arabic (Jordan) ar-KW ARK Arabic (Kuwait) ar-LB [...]
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Setting up Windows Integrated Authentication (“Single Sign On”) for Cireson Portal
Note: these instructions are only applicable to Cireson Portal v2 and higher. To configure the Cireson Portal for windows authentication you need to configure both the server and the client browser. Configuring the Server Disable loopback check by following these steps: Click Start, click Run, type regedit, and then click OK. In Registry Editor, [...]
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FAQ: Why are users unable to submit requests from the request offerings in the Cireson Self-Service Portal?
When a user tries to create a service request or incident from a request offering, the user may see an error that looks like this: For the RTM release of the Cireson Portal v2, this message will be improved so that the user gets a more informative and accurate message about the issue. In the [...]
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Creating Custom Forms for Cireson Portal
Starting in version 2, the Cireson Portal has enables administrators to define how they want their work item forms to be displayed. This functionality means that you have full control over how & where fields are laid out on a form, the UI that is used for each input, and you can even arrange your field inputs into [...]
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Cireson Portal V2 with HTML Knowledge Base Release Notes
The Cireson Portal V2 is released as of June 23, 2014 (about 8 weeks after V1). The version number of the portal web site code is v2.0.0.0. The cache builder binaries are version 2.0.0.5. Portal v2 Feature Highlights Custom forms Configure layout of controls on the form. Define tabs, sections, controls within a section including [...]
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Asset Excel app Installation Instructions
The Cireson Asset Excel App was conceptualized to interface with our Asset Management App in order to make your data straightforward to manage. This App will help you to utilize the power of Excel in asset management. It emphasizes bulk import of assets; as well as modification of administration items and warranties/contracts at the click [...]
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Scheduled Calendar app Installation Instructions
Take System Center Service Manager to the next level and visualize your scheduled work items assigned to you with in a calendar view with the Cireson Scheduled Calendar app. Quickly navigate to the Scheduled Calendar view within the Service Manager Console or Outlook Console to see your requests in a monthly or weekly view. Step 1: [...]
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Adding Custom Form Tasks
Adding custom Work Item Task To Task Console Add & Define custom task in CustomSpace/custom.js Add any custom HTML templates your CustomSpace directory (optional) Add any custom styles to CustomSpace/custom.css (optional) Add & Define custom task in Custom/custom.js To add a new task simply register it with app.custom.formTask via the add function like so (in custom.js): [crayon-53fc773483c4a191332069/] WorkItemType - The work item type to add the [...]
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Remote Manage app Installation Instructions
The Cireson Remote Manage app is a must have app for anyone who uses Configuration Manager to manage and support end users and their Configuration Manager clients! There is no need to start the Configuration Manager Console, no need to establish a Configuration Manager Remote Control session, no need to launch Report Manager to view [...]
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Cireson Portal V3 with Dashboards and Lync Apps Release Notes
Continuous Innovation Here at Cireson we are committed to Continuous Innovation. Every quarter we are delivering more apps, more features, and more of what you want. We listen and then we simply build what you tell us you want. That’s how we roll. The vision for the Portal is to bring everything related to IT [...]
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How to Troubleshoot User Access Issues in Cireson Portal v3
Introduction This article describes a variety of techniques that can be used to troubleshoot user access to objects in the Cireson Portal. Note: this article will be continuously updated as techniques are added and modified. Checking Access to Objects in the ServiceManagement Database Work items, configuration items, and service catalog content are cached in the [...]
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Cireson Portal v3 – How to Promote a View from the SCSM Console to the Portal
In order to add a View from the SCSM console to the Cireson Portal, you must first Promote the view from within the SCSM console. Promote View Task Open your SCSM console Browse to the View you want to Promote, with the View selected, click the Promote View task: Initial Setup The first time [...]
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Cireson Portal v3 – Navigation Admin Settings
A. How To Re-order Nav Items 1. Open the Navigation Settings page by clicking on the dropdown on the upper right corner of the page (where your account name is) and select Navigation Settings. 2. From the list of navigation items, click and hold on the desired item to re-order 3. Drag the selected item [...]
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Cireson Portal v3 – How To Manage Announcements
Starting in version 3 the Cireson Portal gives users in the Administrator role the ability to create, edit and save announcements. Announcements are exclusive to the Cireson Portal and cannot be viewed or managed from the SCSM console. Announcements are similiar to notfications and can be displayed for a specified date range and to [...]
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Cireson Portal v3 – How To Use The Work Item Search
Starting in version 3 the Cireson Portal gives analysts the ability to create and save searches using many scenarios such as searching across work item types or using a variety of criteria. The Work Item Search defaults to a cross work item search with one criteria, simply select a filter criteria and click search. To [...]
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Cireson Lync App Installation Instructions
How to Install the Cireson Lync App Installation Before Installation The Cireson Lync App Management Pack (Cireson.ServiceManager.Lync.mpb) requires that the Cireson Portal Management Pack (Cireson.Analyst.Web.Console.mpb) is already imported. The Cireson Lync App client requires Microsoft Lync 2013, the Microsoft System Center Service Manager 2012 console and the Microsoft .NET Framework 4.5. KB2889860 (or later version) [...]
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Console Apps Tier Mappings app Installation Instructions
The Cireson Console Apps Tier Mappings app allows all the tiers within SCSM classes to be mapped directly to a specific AD group within the CMDB. This app works with My Active Work Items, Outlook Console, Group Assign and Tier Watcher. It allows one or all available tiers per class to be mapped directly to a chosen AD [...]
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Cireson Portal V3 Installation Instructions (Self-Service Portal, Analyst Portal, HTML Knowledge Base, Dashboards, Lync App)
Overview Installing or upgrading to Cireson Portal v3 is the same procedure. Important note: When upgrading to Cireson Portal v3 from a previous version (either a pre-release version of RC3 or v2) please be sure to backup your ServiceManagement database and the contents of the /CustomSpace and /Strings directories of the Cireson Portal web site. [...]
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